FAQ
Getting started
How do I get started?
Create an account at app.groupcrm.co/signup with your email and a password, start your free trial, install the Chrome extension, connect Facebook, pick your groups and choose a mode. The whole setup takes about 10 minutes. See the Quickstart guide.
Is there a free trial?
Yes. Every plan starts with a 7-day free trial with full access. A card is required to start the trial. Cancel before day 8 and you pay nothing; otherwise your plan starts automatically. See Billing & Plans.
Is there a money-back guarantee?
Yes. GroupCRM has a 30-day money-back guarantee. Email support@groupcrm.co within 30 days of your first payment to request a refund.
What browsers are supported?
Google Chrome is required. The extension runs on Facebook to check your groups and process member requests. Other Chromium browsers may work but are not officially supported.
Do I log in with email or Facebook?
With email. Your GroupCRM account uses your email address and a password. The Chrome extension then links the Facebook account you are logged into in Chrome. GroupCRM never asks for your Facebook password.
Extension & sync
Why isn't the extension detected?
Confirm it is installed and enabled in chrome://extensions, that you are signed in to app.groupcrm.co in the same Chrome profile, and reload the dashboard tab. See Troubleshooting.
Why aren't members syncing?
Check that the group is turned on and not set to Off, that you are an admin on Facebook, that Chrome is open, and that you are logged into Facebook. Automation may also be paused after a Facebook security check or rate limit. See Troubleshooting.
Do I need to keep Chrome open?
Chrome needs to be running for GroupCRM to check your groups. You do not need to keep the extension popup or any tab open. If the computer was asleep or Chrome was closed, GroupCRM catches up on missed requests when Chrome is back.
Automation
How does auto-approve work?
Set a group to Lead saving + auto-approve on the Mode tab, then choose criteria on the Approval criteria tab. GroupCRM evaluates each pending request and approves, declines, or leaves it for your review. See Auto-Approve Members and the Settings Reference.
Can I require an email before approving?
Yes. Turn on Included an email address on the Approval criteria tab. Only members with an email somewhere in their answers will be auto-approved.
Do welcome messages send automatically?
Yes, if turned on in the group's Messages tab. Messages are sent from your Facebook account, one at a time, within your daily message limit (30 per day by default). See Welcome Messages.
Is automating my group safe for my Facebook account?
No tool can guarantee that. GroupCRM is built to act like a careful admin: hourly and daily action limits, a daily message cap, spacing between messages, and automatic pauses when Facebook shows a security check or rate limit. Keep limits modest, especially in your first week. See Rule Recipes for a cautious setup.
Integrations
Which integrations are built in?
Mailchimp, ConvertKit (Kit), HubSpot, ActiveCampaign, Google Sheets and Webhooks are built in. Zapier, Make, n8n and GoHighLevel connect through webhooks.
Can I export to Google Sheets?
Yes. Share your sheet with the GroupCRM service account shown in the group's Sheets & integrations tab, paste the link, and click Verify. See Google Sheets.
Can I connect to Zapier, Make, n8n or GoHighLevel?
Yes, via webhooks. See Webhooks.
Billing
What plans are available?
Starter is $19/month for 1 group, Pro is $29/month for 3 groups, and Unlimited is $49/month for unlimited groups. Yearly billing gives you 2 months free. Every feature is included on every plan. See Billing & Plans.
How do I cancel?
Go to Billing in the dashboard and click Cancel Subscription. You keep access until the end of the current billing period. During the trial, click Manage Payment & Invoices and cancel in the Stripe billing portal before the trial ends to avoid being charged.
Support
Can't find your answer? Check Troubleshooting or email support@groupcrm.co.