#FAQ

#Getting started

#How do I get started?

Sign up at app.groupcrm.co with Facebook, install the Chrome extension, sync your groups, enable a group, and configure its settings. The whole setup takes about 10 minutes. See the Quickstart guide.

#Do I need a credit card?

No. New accounts get a 7-day free trial with full access. No credit card required.

#What browsers are supported?

Google Chrome is required. The extension runs on Facebook to sync and process member requests. Other Chromium browsers may work but are not officially supported.

#Do I log in with email or Facebook?

Facebook only. GroupCRM uses Facebook OAuth because it operates on Facebook on your behalf.

#Extension & sync

#Why isn't the extension detected?

Confirm it is installed and enabled in chrome://extensions, refresh the dashboard, and make sure you are using Chrome. See Chrome Extension.

#Why aren't members syncing?

Verify the group is enabled, you are an admin on Facebook, Chrome is open, and you are logged into Facebook. Try Sync Groups again.

#Do I need to keep Chrome open?

Yes. The extension only runs while Chrome is open and you are logged into Facebook.

#Automation

#How does auto-approve work?

Set criteria in a group's Settings → Autoapprove tab. GroupCRM evaluates each pending request against your rules and approves or declines automatically. See Auto-Approve Members.

#Can I require an email before approving?

Yes. Enable Require email in the auto-approve settings. Only members who provide an email in their answers will be approved.

#Do welcome messages send automatically?

Yes, if configured in the group's Settings → Autoresponder tab. See Welcome Messages.

#Integrations

#Can I export to Google Sheets?

Yes. Paste your sheet URL in a group's Settings → Setup tab. See Google Sheets.

#Can I connect to Zapier or Make?

Yes, via webhooks. See Webhooks.

#Billing

#What plans are available?

Visit app.groupcrm.co/billing for current plans and pricing.

#How do I cancel?

Go to Billing in the dashboard and manage your subscription from there.

#Support

Can't find your answer? Email support@groupcrm.co.