FAQ#

Getting started#

How do I get started?#

Sign up at app.groupcrm.co with Facebook, install the Chrome extension, sync your groups, enable a group, and configure its settings. The whole setup takes about 10 minutes. See the Quickstart guide.

Do I need a credit card?#

No. New accounts get a 7-day free trial with full access. No credit card required.

What browsers are supported?#

Google Chrome is required. The extension runs on Facebook to sync and process member requests. Other Chromium browsers may work but are not officially supported.

Do I log in with email or Facebook?#

Facebook only. GroupCRM uses Facebook OAuth because it operates on Facebook on your behalf.

Extension & sync#

Why isn't the extension detected?#

Confirm it is installed and enabled in chrome://extensions, refresh the dashboard, and make sure you are using Chrome. See Chrome Extension.

Why aren't members syncing?#

Verify the group is enabled, you are an admin on Facebook, Chrome is open, and you are logged into Facebook. Try Sync Groups again.

Do I need to keep Chrome open?#

Yes. The extension only runs while Chrome is open and you are logged into Facebook.

Automation#

How does auto-approve work?#

Set criteria in a group's Settings → Autoapprove tab. GroupCRM evaluates each pending request against your rules and approves or declines automatically. See Auto-Approve Members.

Can I require an email before approving?#

Yes. Enable Require email in the auto-approve settings. Only members who provide an email in their answers will be approved.

Do welcome messages send automatically?#

Yes, if configured in the group's Settings → Autoresponder tab. See Welcome Messages.

Integrations#

Can I export to Google Sheets?#

Yes. Paste your sheet URL in a group's Settings → Setup tab. See Google Sheets.

Can I connect to Zapier or Make?#

Yes, via webhooks. See Webhooks.

Billing#

What plans are available?#

Visit app.groupcrm.co/billing for current plans and pricing.

How do I cancel?#

Go to Billing in the dashboard and manage your subscription from there.

Support#

Can't find your answer? Email support@groupcrm.co.